PRA Business Events
  • Chicago, IL, USA
  • Full Time

COMPANY 

PRA is a business event management firm that delivers unique experiences that move hearts, minds, and businesses forward.  PRA collaborates with business clients anywhere in the world to make their event experiences extraordinary for all participants every time. We offer a wide array of business event management capabilities, including:  Event Planning & Production; Themed Events & Decor; Destination Incentive Programs; Offsite Events and Dining; Team Building and CSR Programs; Activities, Tours & Excursions; Transportation Logistics. Experience the newly expanded, market-leading PRA. We embody Passion, Reach and Authenticity to deliver transformative business events anywhere.

POSITION FOCUS

PRA's dynamic Technology organization is growing and looking to hire a bright and well-rounded Junior IT Analyst.  This individual will play an instrumental role in propelling PRA's future success and will get the chance to work with the latest technologies (Salesforce, NetSuite, O365, cutting edge infrastructure, etc.) at a company with an incredible culture. Reporting to the Sr. Director of Technology, the Junior IT Analyst will provide technology support to the entire PRA organization (27 offices across the US + remote workforce). This role will require a well-rounded technology professional with a solid fundamental knowledge of computer hardware, software, and network infrastructure.  The ideal candidate will love being hands on and will possess the ability to successfully wear many IT hats.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide IT support, diagnosing hardware and software malfunctions (including desktop support)
  • Problem solve IT issues as they arise (identifying and addressing root cause to eliminate the issues from reoccurring)
  • Participate in a variety of strategic and tactical technology projects (system enhancements, new solution roll outs, standardization efforts, infrastructure improvements, new office build outs, and other ad-hoc projects)
  • Troubleshoot problems that come in to the IT Dept (answer telephone calls, e-mails and communicate with PRA's internal client base)
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Replace hardware and install new software on clients' machines
  • Manage user provisioning (user set up, group set up, DL set up, etc.)
  • Build and nurture relationships with PRA's IT vendor partners
  • Order new IT equipment as needed
  • Identify and address inefficiencies promoting IT solutions
  • Answer any IT related questions and help requests
  • Enforce IT policies and procedures as the Department evolves to improve efficiency.
  • Recommend infrastructure improvements and system enhancements to continually improve our technology landscape
  • Respond to IT help requests in a timely manner
  • Work with every department at PRA to enable their success (technology should propel and not hinder business success)

QUALIFICATIONS:

  • An excellent attitude and a strong growth mentality
  • Bachelor's degree in IT (Computer Science or Information Systems)
  • 3+ years of professional experience in Technology
  • Tech savvy with a good understanding of computer systems, mobile devices and other tech products
  • Customer-oriented with excellent communications skills (verbal and written) proficient in English
  • Ability to diagnose and resolve technical issues
  • Ability to multi-task and prioritize
  • NetSuite, Salesforce, O365 experience helpful
  • Knowledge of Active Directory and Microsoft's full technology stack (Office apps, etc.)
  • Personal commitment to organizational excellence
  • Honesty, integrity and strong sense of ethics in all decisions and actions
PRA Business Events
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