PRA Business Events
  • Menlo Park, CA, USA
  • Full Time

Essential Duties and Responsibilities

  • Provide Customer Service support and assistance in managing the day to day operations of the Client's Transportation Program.
  • Evaluate and coordinate the vendor on-time performance of services during peak commute hours.
  • Monitor the flow of buses for MPK and SEA using TripShot and the Ride App to ensure adherence to published schedules.
  • Act as Transportation Program Representative for communication to riders, including answering walk-in questions, monitoring internal group posts and emails, announcing upcoming program changes, updating the client communication platforms and answering the telephone.
  • Create/maintain logs or employee feedback, unusual activity, shuttle timeliness.
  • Provide support and assistance in managing the day to day operations of client Commute Alternatives Programs.
  • Attend weekly PRA Meeting and provide feedback of any issues or questions from the previous week.
  • Assist with additional projects as outlined by Client or PRA Teams.



  • At least two years of transportation and commute program related experience.
  • Strong organizational skills and attention to detail.
  • Strong verbal and written communication skills.
  • Strong computer and client systems related skills.
  • Strong GPS tracking and dispatch related skills.
  • Must possess good communication skills and be able to handle the public in a courteous manner.
  • Must have experience with radio communication equipment.
  • Previous dispatching experience is a plus.
  • Proficiency with Microsoft Office suite (MS Word, MS Excel, MS PowerPoint & Outlook).
  • Must be able to work various shifts (day, evening, nights, weekends) as required by the needs of the business.

Salary Range & Benefits: Appropriate with experience; Company sponsored Medical and Dental Package and 401K Plan.

Company:   PRA provides commuter transportation services for employees of a major technology company.  Started in 1981, PRA is an award-winning, full-service business events company.  This position will work on-site at the client company's Menlo Park campuses.

PRA Business Events
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